Frequently Asked Questions

Gatsby & Co Frequently Asked Questions

What does Gatsby & Co sell?

We curate a focused selection of skincare, men’s grooming, beauty, and comfort-focused self-care products from independent and established brands.

How does shipping work?

Products are fulfilled by independent suppliers through Shopify Collective. Processing times and shipping options vary by product and destination and are shown when available at checkout. Orders containing items from different suppliers may arrive in separate packages.

What payment options are available?

Available payment options are shown securely at checkout. The store currently supports Shop Pay, Apple Pay, and Google Pay where eligible.

Can I return an item?

Eligible items may be returned within 30 calendar days after delivery. Items generally must be unused, unworn, undamaged, and in their original packaging. Opened cosmetics, skincare, and personal-care products generally cannot be returned for hygiene reasons unless they arrived damaged, defective, or incorrect. See our Refund Policy for the complete terms.

What if my order arrives damaged or incorrect?

Contact us promptly through the Contact page with your order number and, when possible, photos of the product, packaging, and shipping label so we can work with the supplier to resolve the issue.

Do you ship internationally?

International availability is determined at checkout. Customs duties, import taxes, brokerage charges, or other destination-country fees may apply unless checkout states otherwise.