Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Products are fulfilled and shipped by independent suppliers through Shopify Collective. Processing times vary by product and supplier. Any processing estimate shown on a product page, order confirmation, or checkout screen is an estimate and does not include carrier transit time.
SHIPPING RATES
Available shipping methods and charges are calculated at checkout using the delivery address and the products in your cart. Some products or order values may qualify for free shipping.
If checkout does not offer a shipping method for an address, the selected supplier does not currently ship that product to that destination.
MULTIPLE PACKAGES
Items supplied by different vendors may arrive in separate packages and on different dates. You may receive more than one tracking number. Shipping charges involving multiple suppliers may be combined and displayed as one rate during checkout.
TRACKING
Tracking information will be sent when it becomes available from the supplier or carrier. Tracking may take additional time to update after a shipping label is created.
DELIVERY ESTIMATES AND DELAYS
Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, customs processing, carrier delays, and address problems can affect delivery. Gatsby & Co. is not responsible for carrier delays outside our reasonable control, but we will help customers communicate with the appropriate supplier or carrier when possible.
ADDRESS CHANGES
Review your shipping address carefully before submitting an order. Contact us immediately if a correction is needed. Supplier fulfillment can begin quickly, so an address change cannot be guaranteed after the order is placed.
DAMAGED, MISSING, OR INCORRECT ORDERS
Inspect your order when it arrives. Contact us promptly through our Contact page if an item is damaged, missing, defective, or incorrect. Include your order number and photographs of the product, packaging, and shipping label when available.
INTERNATIONAL ORDERS
International shipping availability is determined at checkout. Customers are responsible for customs duties, import taxes, brokerage charges, or other destination-country fees unless checkout specifically states otherwise.
CONTACT
Questions about shipping or delivery can be submitted through the Contact page on our store. Please include your order number when contacting us about an existing purchase.